Store Policies

Local Shipping (India)

We at Pastel Palette Designs offer free shipping in India for all orders above Rs.999. For orders below Rs.999, the shipping charges are Rs.50

All orders usually gets shipped within 4-5 working days. So you can expect a delivery between 10-12 working days.

 

You will get a tracking link in your inbox and in a text message as soon as your order is dispatched. Please allow 24hrs for the status of the shipment to get updated at the tracking link.

In the event that the delivery address is not easily accessible by our delivery partner, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.

We only make use of reliable courier companies and/or Speed Post. Pastel Palette Designs  is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of Pastel Palette DesignS. 

In the unlikely event that delivery is not possible for any reasons outside the control of Pastel Palette Designs , including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.

International Shipping 

We at Pastel Palette Designs offer a flat rate shipping charge on international orders. The charges are Rs.2500 in any region outside India.

All orders usually gets shipped within 4-5 working days. We use India Post service for shipping International packages. You will get a tracking link in your inbox and in a text message as soon as your order is dispatched. Please allow 24hrs for the status of the shipment to get updated at the tracking link.

In the event that the delivery address is not easily accessible by our delivery partner, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.

We only make use of reliable courier companies and/or Speed Post. Pastel Palette Designs  is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of Pastel Palette Design. 

In the unlikely event that delivery is not possible for any reasons outside the control of Pastel Palette Designs, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.

Pastel Palette Designs is not responsible for any loss or damage of package during transit and hence the customer is not liable for a refund on international orders.

Privacy Policy

This privacy policy sets out how Pastel Palette Designs uses and protects any information that you give on www.pastelpalettedesigns.com  when you use this website. Pastel Palette Designs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

What we collect

We may collect the following information:

  • Name

  • Contact information including email address

  • Other information relevant to customer surveys and/or offers

  • For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

  • We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Returns, Refunds and Replacements

In case you have received a damaged product, please drop us a mail at pastelpalettedesigns@gmail.com with the images of the damaged product within 7 days of receiving the order. We will look into it and have the product replaced or refund the amount, whichever is preferred. 

The refund can take between 5 to 7 working days to reflect in your account. 

Please Note: Original Paintings cannot be returned, replaced or refunded.

Contact Us:

Business Name: Pastel Palette Designs 
Email: pastelpalettedesigns@gmail.com

P +91 93269 33787
Country: India